IT Support Engineer

6th of October City, Giza
Permanent
Full-time

9 days ago
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Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.Description:

Provide first-level technical support for IT-related issues, assisting users via phone, email, and in-person.
Troubleshoot hardware and software problems on desktops, laptops, and peripherals.
Install, configure, and maintain computer systems and software applications.
Manage user accounts, including setup, modification, and deactivation of accounts in Active Directory.
Document and track support requests using the ticketing system, ensuring timely resolution.
Assist in the deployment of IT equipment and ensure systems are operational.
Implement and maintain security measures to protect sensitive data and network integrity.
Participate in team projects, providing support and input on system configurations and upgrades.
Conduct training sessions for users on software applications and IT best practices.
Stay updated on the latest technology trends and IT practices to provide the best support.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
1-3 years of experience in an IT support or technical support role.
Strong understanding of desktop operating systems (Windows, macOS) and common software applications.
Experience with hardware troubleshooting and repair.
Knowledge of networking concepts and basic network troubleshooting.
Familiarity with ticketing systems for tracking support requests.
Excellent communication and customer service skills.
Ability to work independently as well as in a team environment.
Certifications such as CompTIA A+, HDI Support Center Analyst, or similar are a plus.

Advansys