NAOS CX is Hiring -Customer Service Agent (Email and Voice Customer Service Agent)Location: On-Site – Maadi, CairoEmployment Type: Full-TimeWhy Join NAOS CX?At NAOS CX, we believe customer experience is everything. By joining us, you will:Work with a leading US-based e-commerce platform (Electrical Gadgets)Gain international exposure and build a global career in customer supportEnjoy competitive pay, career growth opportunities, and a supportive teamRole OverviewWe are hiring Customer Service Agents to handle:70% Emails30% CallsYou will assist customers, resolve issues, and ensure smooth, professional communication.Key ResponsibilitiesHandle inquiries via email and callsProvide accurate product and service informationResolve concerns and follow up efficientlyLog interactions in the systemDeliver high-quality service and meet KPIsRequirementsEnglish: C11+ year experience in a US campaign (customer service)Strong email writing skills a mustGraduates, dropouts, or gap-year students welcome (no undergraduates)On-site in Maadi – Night shifts (start 3:00 or 4:00 PM Cairo time)EgyptiansWorking Hours & Schedule9 hours (including 1.5 hr break)2 rotational days off per weekFixed US night shifts (3:00 or 4:00 PM Cairo time)Compensation & BenefitsTotal Package: EGP 17,500Base Salary: EGP 13,000Attendance Bonus: EGP 2,000KPI Bonus: EGP 2,500Transportation Allowance: EGP 1,100Training Allowance (based on experience):5 Days = EGP 1,00010 Days = EGP 2,000Other Benefits:Social & Medical InsuranceOvernight transportation allowanceRecruitment ProcessFirst Interview – Online or On-SiteWriting Skills AssessmentFinal Interview – On-Site in MaadiKickstart your career with NAOS CX – Apply Now!
