Fleet Operations Supervisor / Section Head, Large Food

• Accountability
• Fleet Operations Oversight
• Supervise daily dispatching activities and ensure vehicle assignments meet operational requirements.
• Ensure timely execution of transport schedules and customer deliveries.
• Manage vehicle availability, route planning issues, and asset allocation.
• Lead and supervise dispatchers, team leaders, and sometimes drivers.
• Monitor staff performance and provide coaching or corrective action when needed.
• Schedule shifts, assign duties, and ensure adequate staffing for operations.
• Monitor vehicle movement and trip execution using GPS and tracking tools.
• Address operational issues such as delays, route deviations, or breakdowns.
• Coordinate corrective actions or escalations with relevant departments (maintenance, safety, etc.).
• Ensure adherence to transport laws, driver working hours, and company policies.
• Verify driver and vehicle documentation is valid and up-to-date.
• Report and investigate any incidents, accidents, or violations.
• Track key fleet performance metrics (on-time delivery, utilization, downtime, etc.)
• Analyze performance data & Identify trends, inefficiencies, and areas for improvement.
• Prepare daily/weekly/monthly operations reports for the Fleet Manager.
• Act as the point of contact between operations and management.
• Coordinate with maintenance, HR, and logistics teams to support fleet needs.
• Support implementation of fleet policies, SOPs, and continuous improvement initiatives.

• Operations Staff
• Supervise, train, and support team members to meet operational objectives.
• Senior Management
• Communicate performance updates and align departmental goals with organizational strategy.
• Human Resources
• Coordinate recruitment, training, and employee relations activities.
• Vendors/Suppliers
• Manage Support with procurement, negotiate terms, and ensure timely delivery of goods/services.

• Decision Making:
• Assign staff, time, and budget effectively.
• Address operational issues with efficient solutions.
• Ensure compliance with policies and regulations.
• Budget / Expenditure: Supports with the development and implementation of departmental budgets
• Track and control expenditures to stay within budget limits.
• Provide accurate and timely budget reports to senior management.
• Reports To:
• Fleet Operations Manager Direct / Indirect Reports: Fleet Team leader, Dispatchers

• Required qualifications
• Minimum - Bachelors degree in Business Administration, Operations Management, or a related field.
• Preferred qualifications
• Masters degree in Business Administration or related field
• Required experience 8+ years of experience in fleet/transport operations including 2 years supervisory experience
• Proficiency in Microsoft Office and fleet management / transport management systems.
• Knowledge of operational and legal requirements of heavy transport
• Preferred experience Experience in managing large fleet.

• Operational Processes Understanding of daily operations, workflows, and standard operating procedures.
• Budgeting and Financial Oversight Knowledge of budgeting, cost control, and financial reporting.
• Compliance and Regulations Familiarity with relevant laws, industry standards, and company policies.
• Team Leadership and Development Skills in supervising, motivating, and developing team members.

Pillars Consultancy & Recruitment