Ads Sales Trainer– Management Trainee– English – On site Cairo
- Cairo
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of the Ads Sales Trainer– Management Trainee– English – On site Cairo!In this role, you will be responsible to research, plan, organize and help conduct training programs
related to NHO, sales process/operations, and professional skills. You will also monitor and report agent wise and team level quality, conduct calibration, performing fraud and compliance audits.Responsibilities
- Manage day-to-day training in accordance with operation demand. Prompt identification by analyzing deviations and resolution of training issues including implementation of preventative measures.
- Research, plan, organize and help conduct training programs related to NHO, sales process/operations, and professional skills.
- Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement
- Create SOPs and related materials for new training programs
- Assess effectiveness of current and proposed programs and make recommendations for program/content changes or improvement
- Actively listen and review the work performed by the team, making sure all is done according to compliance with our policies and being able to rate that work in multiple parameters.
- Keep up to date and proficient in processing voice and products.
- Providing feedback, coaching, and mentoring to Personnel as needed, and working closely with the operation Team Leaders and Personnel to meet the relevant service level metrics.
- Collect and share insights on process improvement, with training, operations or/and client
Minimum Qualifications / Skills
- Expert knowledge of social media, mobile apps, and digital and mobile marketing.
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
- Experience working in a sales or account management role with small businesses.
- Proven track record of reaching and exceeding sales goals.
- Strong communication and interpersonal skills, good at work under pressure.
- High school diploma or bachelor’s degree with Operations experience leading teams
- Ability to perform well in a highly dynamic, rapidly changing environment
- Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
- Excellent communication and presentation skills.
- A team player and collaborator
- Creative, outside-the-box thinker and strategist
- Proficient level of English min B2 This job will require working in a normal shift, Sunday to Thursday
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.