Assistant Housekeeping Manager
- 6th of October City, Giza
- Permanent
- Full-time
- Assist the Director of Housekeeping in overseeing all aspects of the housekeeping department, including public areas and laundry facilities
- Conduct daily inspections of guest rooms, public spaces, and back-of-house areas to uphold the highest cleanliness standards
- Supervise, train, and motivate housekeeping staff, providing clear communication, coaching, and performance feedback
- Implement and maintain efficient housekeeping procedures and protocols
- Manage inventory of cleaning supplies and equipment, ensuring optimal stock levels
- Promptly address guest inquiries and special requests with professionalism and efficiency
- Collaborate with other departments to ensure seamless operations and enhance guest experiences
- Oversee the lost and found system, ensuring proper documentation and handling of items
- Assist in creating and managing staff schedules to optimize coverage and efficiency
- Contribute to the development and implementation of departmental goals and initiatives
- Ensure compliance with health, safety, and sanitation standards and regulations
- Adapt to changing priorities and make quick decisions in a fast-paced environment
- Minimum of 2 years' experience in upscale hotel housekeeping management
- Previous experience in high-volume luxury hotels or resorts
- Strong leadership and supervisory skills with a collaborative approach
- Excellent organizational abilities and meticulous attention to detail
- Outstanding interpersonal and communication skills in English
- Bilingual proficiency in Arabic and English
- Proficiency in Microsoft Word and Excel
- Knowledge of hotel room management systems (e.g., HotSoS, Opera)
- Understanding of health and safety regulations in the hospitality industry
- Problem-solving skills and ability to make decisions in a fast-paced environment
- Customer-focused mindset with a commitment to delivering exceptional guest experiences
- Ability to work flexible hours, including evenings, weekends, and holidays
- Physical capability to perform tasks requiring moderate lifting and extended periods of standing or walking
- Familiarity with local hospitality standards and cultural norms in Egypt
- Adaptability and resilience in handling various challenges in a dynamic work environment