Technical Information Support L1 (German Speaker)
Henkel
- New Cairo, Cairo
- Permanent
- Full-time
- Manage phone, email, & web form inquiries for common requests (eg. basic product info, product documentation, purchase options)
- Identify and route inquiries that require expertise from another team (eg. technical support, customer service)
- Build relationships with key contacts within Henkel business units to define workflow processes
- First identification and qualification of potential new customers
- Strong cooperation with technical support teams
- Maintain knowledge management databases and resources.
- Bachelor's degree in Business Administration or any relevant study
- Minimum of 1 year experience within Call Center, Customer Service, Technical Service, or any related field
- English and German Speaker, capable of multitasking and remaining resilient under pressure.
- Strong ability to communicate articulately and succinctly both verbally and in writing.
- Proficient in digital tools of MS Office applications (Word, Excel & PowerPoint)
- Excellent communication skills and teamwork abilities