Duty Manager
Top Business Human Resources
- Maadi, Cairo
- Permanent
- Full-time
- Ensure the highest level of customer service is provided to guests, exceeding their expectations, and addressing any concerns or issues promptly and professionally.
- Monitor key performance indicators (KPIs) and implement strategies to achieve departmental goals.
- Conduct regular inspections to ensure compliance with cleanliness, safety, and quality standards.
- Conduct performance evaluations, provide feedback, and implement performance improvement plans as needed.
- Recruit, train, schedule, and manage a team of hospitality staff members.
- Implement strategies to optimize revenue generation and cost control.
- Participate in marketing initiatives, such as local events and trade shows, to attract and retain guests.
- Bachelor’s degree in business administration or a related field (preferred).
- 8-10 Proven experience in a supervisory or managerial role within the hospitality industry.
- Proficiency in hotel management software and computer systems.
- Flexibility to work in shifts, including evenings, weekends, and holidays.