Export Coordinator

Cairo
Permanent
Full-time

1 month ago
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We are looking for a competent outbound Logistics Coordinator to oversee and facilitate the outbound logistics operations of Tagaddod.You will be the one to coordinate personnel and processes to achieve the effective outbound operations. A great asset for a Logistics Coordinator is their organization, communication and negotiation skills. They are also well-versed in supply management principles and practices.The ideal candidate will have great record-keeping abilities and a customer-oriented approach. The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.Responsibilities- Proactively monitor all outgoing and cross countries cargo for Tagaddod, while advising our customers on thelatest updates, answering their requests via email, telephone or chat- Take full ownership of the customer experience by managing the end-to-end shipment process, remaining upto date with all internal & external procedures, and product developments- Maintain a solid understanding of the cargo you are transporting via road, rail or sea.- Act as the primary contact for customers and build strong relationships with them, understand their business,service needs and drivers to continuously improve cooperation- Work independently, while also sharing knowledge and best practices with the team- Be open to change and drive customer experience improvement initiatives- Has responsibility for handling daily Documentation tasks in line with the Client/Process SOPs and ensuresquality of service is maintained at all times.- May support peers with technical or process related challenges during process execution- Has accountability for preparation of export/import documentation and submission of the same timely andaccurately to stakeholders.- Adheres to SOPs, and any deviations to be checked prior with stakeholders.- May perform root cause analyses in the event of escalations.- May train new hires on the process(es).Requirements

1-3 years of proven experience as logistics coordinator
Experience in customer service will be a plus.
Knowledge of laws, regulations and ISO requirements
Ability to work with little supervision and track multiple processes
Outstanding organizational and coordination abilities
Excellent communication and interpersonal skills
BSc/BA in business administration, supply chain management or relevant field

Tagaddod