Senior Exports Development Specialist

• Develop, update and evaluate exports policies and strategies.
• Review existing laws and make recommendations to concerned authorities or parties.
• Cooperation with other government agencies that support exports of different industries.
• Development of new programs to support exports of different kind of Egyptian companies working in the information technology industry.
• Export-IT Rebate program is one of the successful programs presented the Exports development section and by ITIDA to Egyptian ICT companies since 2010 until date. At this point, Export-development role commence by handling the implementation and development of the program yearly.

• Participate in the programs planning, pre-launch preparations & implementation
• Participate in preparation/improvement of program procedures, eligibility criteria, terms & conditions, documentation list
• Participate of developing program forms such as application form, related review checklists, report templates …etc
• Participate in developing of RFP for limited tender to select program's external auditor
• Participate in technical proposals review & assist in developing technical evaluation report
• Coordinate with Industry Development department to obtain list of registered companies under the program from ITIDA's database and announce program launch on ITIDA's website.
• Coordinate orientation/training sessions conducted to companies & ITIDA's call center
• Participate in preparation of call scenarios as well as list of Questions & Answers
• Coordinate with ITIDA's call center with regards to clients' inquiries
• Respond to companies' inquiries
• Receive Export-IT documentation from clients
• Receive from program manager consultants' inquiries/requirements, communicate same to clients & follow-up on them
• Participate in revising the final statistics reports represented by the external auditor.
• Assist in preparing list including the participating companies and coordinate with the Finance department to disburse the companies' incentives.
• Participate in marketing research and data analysis
• Participate in developing the program annual final report
• Handle all other activities related to the program as assigned by the program manager

• Review agreements signed with Egyptian investors against clients' business plans. Report any inconsistency along with recommendations for corrective actions.
• Provide logistical support and consultancy
• Conduct periodical meetings with the aim to maintain strong and cooperative relationships with investors to enhance public-private partnership.
• Encourage investors to report any challenges/complaints to allow for better service design based on investors' feedback. In addition to problem solving, the job holder will be responsible for keeping track of service failures and use same to improve services rendered by designing corrective/recovery plans and anticipating bottlenecks.
• Identify success factors and capitalize on them by reporting same to senior management
• Monitor and evaluate MOU implementation and ensure fulfilment of obligations pertaining to both parties as mentioned in the MOU. This would include field visits to investors' premises in addition to quarterly meetings with investors to review status/progress.

• Participate in developing and modernize new initiatives and programs that focus on the development of local companies and increase their exports and competitiveness
• Participate in a desk research including ICT markets and opportunities in potential key geographies such as KSA & UAE, IT spending in suggested countries.

• Participate in the development of Egypt's ICT Exports Database.
• Participate in revising the final statistics reports represented by the external auditor.
• Coordinate with Investment Management Section to update Egypt's ICT Exports Database with the exports data of the foreign direct investors working in Egypt.
• Participate in the development of new process to evaluate exports growth of beneficiary companies of ITIDA's other programs
• Coordinate with other ITIDA's department to update Egypt's ICT Exports Database with the exports data of their beneficiary companies.
• Participate in the development of Egypt's ICT Exports promotional materials (videos, booklets and press releases)
• Participate in the recognition process of Top Egyptian Exporters Award.

• Manage the implementation of miscellaneous projects related to the development of the IT industry assigned to the jobholder by the direct Manager
• Analysis and reports
• Participate in handling the quarterly reports on the unit activities.

• Bachelor Degree from a reputable university.
• MBA is a plus.

• 6-8 years of experience in Business Development, Project and Account Management
• Basic Industry Knowledge

ITIDA