O2C Demand Capture Associate
Nestlé
- Cairo
- Permanent
- Full-time
Location: Cairo, EgyptCompany: Nestlé Business Services
Full-timePOSITION SUMMARYA DAY IN THE LIFEOrder Processing:
- Capture demand through both manual and electronic order methods.
- Prioritize order processing speed and accuracy to meet established service level agreements (SLAs).
- Handle situations where digital order capture isn't available and complete orders manually.
- Identify and report system failures encountered during the order capture process.
- Collaborate with the Center of Competence (CoC) and Master Data teams to resolve exceptions and system failures related to electronic and digital order capture within defined SLAs.
- Document all changes made within the order capture process to pinpoint recurring issues and identify root causes of failures.
- Participate in NCE (Nestlé Customer Excellence) operational review meetings.
- Contribute ideas for continuous improvement of the demand capture process.
- Technical Skills:
- Soft Skills:
Location: Cairo, EgyptCompany: Nestlé Business Services
Full-timePOSITION SUMMARYA DAY IN THE LIFEOrder Processing:
- Capture demand through both manual and electronic order methods.
- Prioritize order processing speed and accuracy to meet established service level agreements (SLAs).
- Handle situations where digital order capture isn't available and complete orders manually.
- Identify and report system failures encountered during the order capture process.
- Collaborate with the Center of Competence (CoC) and Master Data teams to resolve exceptions and system failures related to electronic and digital order capture within defined SLAs.
- Document all changes made within the order capture process to pinpoint recurring issues and identify root causes of failures.
- Participate in NCE (Nestlé Customer Excellence) operational review meetings.
- Contribute ideas for continuous improvement of the demand capture process.
- Technical Skills:
- Soft Skills: