Applications & Services Supervision Engineer

• Monitor the performance and the behavior of orange critical applications.
• Real time monitoring: incident detection and analysis, logging of the faults in the relevant.
• Tracking/Solving all monitoring incidents raised by servers’ owners.
• Perform technical escalations in line with our Fault Management policy
• Liaise with other relevant internal departments to ensure all incidents are managed properly
• Participate in Crisis Bridge in order to keep the business updated.
• Coordinate and circulate information between Service Desk, Level 2 support, crisis team and Analyst team.
• Perform a periodic analysis in order to contribute in the application performance improvements.
• Produce monthly applications availability and data reports (Key Performance Indicators)

• Degree in telecommunication and/or computer sciences engineering field
• Professional Experience:
• 2+ years of experience in networks & telecommunications field and/or in an operational IT environment.
• Functional knowledge of Operating Systems + Cloud Computing Basics.
• Strong knowledge of Networks and Security
• Database administration (Oracle, Sybase, SQL Server, MySQL)
• Good understanding of ITIL processes (ITIL Foundation)
• Skills & Qualifications:
• Good interpersonal and communication skills
• Good time management, and organizational skills
• Customer Oriented Attitude
• Strong Customer Service Experience
• Ability to work under pressure and multitasking
• Proactive and self-motivated
• Accountability, commitment and having a sense of urgency
• Team Spirit
• Strong problem solving and research skills
• Ability to work on out of business hours and/or in call basis
• Ability to work on 24*7 shift basis

• French and English Speaker
• Power BI and Data analysis
• Cloud infrastructure

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