Call Center Agent - New Cairo
IDP Education
- Cairo
- Permanent
- Full-time
- Providing outstanding and exceptional customer service.
- Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc.
- Maintain documentation of customer enquiries and responses for future reference.
- Completing accurate reporting and data entry
- Provide ad-hoc administration support
- Be a customer service “STAR”. You know how to engage and delight customers in delivering outstanding customer experience
- Bachelor's degree with English fluency, A Must.
- Preferable to have from 2 to 4 years of experience is Call center industry.
- Have outstanding communications skills. Proven experience in servicing a diverse customer base
- Have the ability to multitask in a fast-paced environment
- Display a strong sense of empathy in dealing with sensitive customer issues
- Have a willingness and ability to learn complex systems, products and processes
- Previous experience in a fast-paced call center or online environment is highly desirable
- And last but not least a team player
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.We believe in developing dynamic, inclusive workplaces that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.