Head of Operations & Center of Excellence

Allianz

  • Cairo
  • Permanent
  • Full-time
  • 7 days ago
As the Head of Operations and Centre of Excellence for Allianz Partners in Egypt, you will play a critical role in leading the international business serviced from Egypt and the Local TPA service teams. This position is essential for ensuring the seamless delivery of services to global markets, supporting a diverse range of operations. You will deliver within a matrix structure by collaborating with global functional heads to ensure operational excellence across all sub-functional areas such as: Claims, Helpline, Medical Services, Policy Management, and Technical Support.What you doResponsibilities will include, but are not limited to, the following:
  • Leadership & Management: Lead in a matrix structure all operational processes supporting the international and local business serviced from Egypt, ensuring excellent service delivery in line with global performance metrics, quality standards, and service level agreements (SLAs).
  • Strategic Development: Define and implement strategies to optimise operational efficiency, embrace automation and AI solutions as well as drive continuous improvement and innovation.
  • Performance Monitoring: Track and analyse key performance indicators (KPIs) to identify improvement opportunities and ensure proactive resolution of identified issues and gaps.
  • Stakeholder Engagement: Build and maintain strong relationships with stakeholders. Act as the primary point of contact for escalations and updates, collaborating closely with the Regional Head of Operations MEA and other global functional leaders.
  • Team Development: Promote a high-performance culture by coaching, developing and upskilling team members to meet the demands of international operations and reporting excellence.
  • Change Advocacy: Champion transformation and innovation initiatives, prioritising the adoption of automation and AI-enabled tools to improve efficiency, productivity and quality.
  • Management Reporting: Deliver accurate and timely reporting, ensuring that operational functions have the insights required to demonstrate performance against strategic and operational objectives
What you bringTo be successful in this position you will need to have the following skills/ experience:
  • Educational Background: Minimum of a third-level degree, with a Medical Doctor qualification preferred
  • Professional Experience: Proven experience of 8 years+ in an Operations leadership role, ideally with international exposure; experience as a site lead or operations manager in a multinational company is an advantage.
  • Operations Expertise: Deep understanding of operations management, process optimisation, and industry best practices, with a strong understanding of automation and AI applications. Experience with Robotic Process Automation (RPA) tools is a strong plus.
  • Leadership Skills: Strong leadership capabilities, including identifying and developing talent, engaging employees, and holding teams accountable for their results.
  • Interpersonal Skills: Excellent verbal and written communication skills, with the ability to deliver presentations to various audiences, including senior executives.
  • Strategic Orientation: Ability to apply a long-term, big-picture perspective that supports innovation and focuses on changes that add value to the business.
  • Change Management: Experience in driving change and innovation within operations functions, with an emphasis on continuous improvement, automation, and the adoption of AI solutions.
What we offerOur employees play an integral part in our success as a business.We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.80740 | Operations | Management | Allianz Executive | Allianz Partners | Full-Time | PermanentAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Allianz