Business Transformation Sr. Lead _VOIS

Vodafone

Cairo
Contract
Full-time

25 days ago

Role PurposeThe Business Transformation Sr. Lead will be a part of the Costumer Demand and Transformation Chapter within VBTS , The Role mainly to drive process definition development and process maturity for all VBTS delivery processes by acting as Process Consultant and Advisor to all Chapters within Vodafone Business Technology Solutions (VBTS).In scope are both existing processes owned and defined by Vodafone Business Technology Solutions organization (VBTS) but also processes that require development or adjustment within the context of new product development.The Role will play an important role in helping to foster culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation across all Key Stages spanning from Pre-Sales to Handover to Run. (Complete end to end Sell-Build-Run Model)Process management spans all process levels up to the level of the work instruction to High Level Delivery Journeys but also an operational focus on delivery according to the expected KPIs and targets.The Role required deep upstanding for all aspects of Vodafone Business Technology Solutions delivery methodology and frameworks, from Product Design, to presales activities , then post sales and delivery activities , until project is handed over to transition and operations .Robust understanding of Agile Spotify organizational Framework, with ability to integrate and blend with relevant Squads and Guilds based on the Chapter Strategic vision and business demands.Key AccountabilitiesProcess Development and Design:

Lead benefit case analysis
Challenge process deep-dives and business requirements.
Facilitate senior business stakeholder relationships.
Strong Experience in the DFSS process methodology
Strong Hand-on Experience in the DMADV (Define, Measure, Analyze, Design, Verify) process
To identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
Validate transformation dependencies and risks.
Identify and document transformation dependencies.

Process Development and Design:

Deep dive analysis on business requirements.
Production of as-is and to-be analysis.
Responsible for enabling digital strategy delivery
Key Accountability for identifying and driving Continuous Improvement initiatives that result in quantitative and qualitative improvements to costs, quality, speed and service of VBTS Delivery.

Continuous Process Improvement:

Define needed process improvement initiatives and align resources
Maintain corrective action or improvement plans
Lead respective improvement teams
Strong Hand-on Experience in the DIMAC (Define, Measure, Analyze, Improve, Control) process.
Strong Hand-on Experience in Lean process Management frameworks and standards
To work with key business stakeholders from Different Chapters, to build a business transformation environment to support an ongoing programme of change
To lead and facilitate LEAN/process improvement-based workshops to drive ideas and solutions

Continuous Process Improvement:

To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
To identify trends and process variations as part of establishing a continuous improvement monitoring system
To assist in the development and implementation of a 'best-in-class 'continuous improvement strategy
Engage in Business Change Squads to ensure Process Development
Support the definition of SLA/SOW and metrics with Quality and Performance
Provide a Root cause analysis and narratives based on Process Review or Data Driven Outcome

Key AccountabilitiesProcess Monitor and Control :

Ability to setup proper control plans for the improved process
Ability to establish the couture for adopting the culture for changes
Ability to conduced trainings and onboarding for the new introduced process.
Ability to plan, organize an trigger OCAP (out of control action plans) for all the improved process
Key contact for escalation management in case of process issues or deterioration
Maintains an active list of process improvement ideas, establishing an implementation schedule based on practicality, benefits & priority.
Maintains awareness of comparable process performance in the industry and strives to achieve best in class.

Standardization & Business Consultation

Ensure Vodafone standards and audit requirements are met & maintained (e.g. ISO9001)
Provide process expertise in business decisions
Implementing the 5S is a workplace organization methods and frameworks when applicable
Implementation is Lean Kaizen philosophy within all process that are within scope
Create and sustain collaborative working relationships with other stakeholders.

Presales and Project Management

Good understanding for pre-sales, post sales models
Good understanding for projectized organization
Good understanding for projects delivery methodology and project life cycle
Good understanding of different PMO functions (mainly Change Management, Scope Management)
Good understanding of Service KPIs

Digital Tools

Strong Knowledge in Microsoft Visio
SharePoint Advanced capabilities Structure, Document & Record Management & Auditing,
Microsoft Power BI Knowledge is a Plus.
Sprint Knowledge for Jira platform and how to use it in the sprint planning and delivery.

Must have technical / Professional Qualifications:Mandatory

Master's or bachelor's degree in Engineering, Computer Science or equivalent
Minimum 7 years proven Business transformation and continuous improvement analytical experience from a similar role.
Lean Six Sigma improvement methodology certificate (Preferred Green Belt Certificate from IASSIC, Quality America , or ASQ )
Applying Statistical Process Control (SPC) methods and ability to perform root cause analysis.
Strong understanding of Control Charts
Applying Statistical Capability Analyses both Short- and long-term analyses to identify process capability index's
Strong expertise in BPMS deployments methodology
Telecom experience is a plus
Strong hand on experience in Minitab, SSPS, or equivalent statistical tools .
Ability to work independently and to establish priorities
Strong ability to raise and/or resolve issues
Excellent analytical skills
Excellent interpersonal skills
Sets expectations, tracks and communicates results
Creative and change-oriented
Adaptability and flexibility

Good To have

Six Sigma BB/Master Black Belt Certified
Experience in deploying AGILE, PMP projects
Past Experience of leading Continuous Improvement projects for telecom industry
Past Experience of leading Business transformation projects for telecom industry
Experience with survey management, forms, processes & analysis
Financial literacy of approaches such as activity-based costing, labour variance, dashboards etc.
Familiar with quality and business excellence tools and approaches such as Six Sigma, TQM, Lean, 5S, TOC etc.
Hands on experience in different ETL tools (Datameer is a plus)
Hands on experience in different Visualization/Analytical tools (Splunk is a plus)
Understands data governance and how it works in relation to other organisational governance structures
Telecom experience is a plus
Experience of managing projects for customer operations business using lean, six sigma, AGILE, PMP methodology
Ability to work independently and to establish priorities

Core Competencies, Knowledge and ExperienceLeadership and Stakeholder Engagement

Proactively liaise with stakeholders/SPOC for data collation for SLT reporting & Dashboards
Takes initiative in exploring the opportunities for CI through sources such as steerco meetings, Issue and escalations log, feedback from customer survey, survey, benchmarking data etc.
Encourages and comes up initiatives to motivate the teams to both suggest and implement ideas for Continuous Improvement

Culture Building

Facilitate senior business stakeholder relationships across VBTS
Ensure communication and collaboration is achieved
Ensure transformation governance
Resolve conflicts between projects, functions and business units

Projects Delivery and Business Transformation

Extensive experience of the delivery processes, the delivery management processes and operational management experience
Capability to manage an E2E or/and key process with a wide scope and a bunch of sub-processes/work instructions.
Capable to lead/define/negotiate SLAs towards internal or external support organizations
Ability to set-up, facilitate and lead service improvement/'Workout' sessions with a range of business stakeholders(incl. Experience of process/value stream mapping)
A 'completer-finisher 'taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success
Hands-on experience of implementation of continuous improvement programs and Lean solutions
Hands-on experience of large business transformation programmes and projects
Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between
Ability to be operate in a Scaled Agile using Spotify organization models
Ability to influence the Tribes/Squads. Chapter managers to ensure proper adaptation for process changes

#_VOIS #WeMoveTheWorld #MoveWithUsVodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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