Reporting Analyst (MIS) - Senior Process Associate – English – On Site Cairo
Genpact
- Cairo
- Permanent
- Full-time
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of Reporting Analyst (MIS) - Senior Process Associate – English – On Site Cairo!Responsibilities
- Maintain reports & spreadsheets for historical data, manage email queues
- Work closely with Operations for daily, weekly & monthly reports
- Participate in periodic meetings with Operations & the Client
- Provide insights & analytics on drivers impacting Service Levels & Volume
- Slicing and dicing of data at a market/process level drilling down to team/agent level to provide required insights
- Extremely good at excel functions like pivots, power pivots, trend graphs, bar graphs, VBA macros, bridge plans etc.,
- Providing insights on existing data to internal/external stakeholders
- Identifying the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively
- All the observations should be reported to WFM to help changing the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
- Maintain reports & spreadsheets for historical data, manage email queues
- Work closely with Operations for daily, weekly & monthly reports
- Recommend staffing changes to match the call demand & co-ordinate with the WFM resource on a daily basis to ensure adequate staffing is maintained.
- Participate in periodic meetings with Operations & the Client
- Provide insights & analytics on drivers impacting Service Levels & Volume
- Providing insights on existing data to internal/external stakeholders
Minimum qualifications
- Any graduate degree or equivalent with a strong academic record
- Relevant work experience in MIS/Reporting
- Excellent Communication Skills
- Proficiency with MS Excel, specifically pivot tables, vLookups and PowerPoint required
- Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required
- Proficiency in VBA Macros & Advance Excel is preferred
- Ability to provide coverage during operational hours, with after-hours coverage as needed is required
- Ability to develop and maintain effective communication with client and internal stakeholders is required
- Ability to interact with Global Teams & global stakeholders
- Strong analytical and quantitative skills and ability to see trends and patterns in data and translate data into decisions is required
- Preferred to have exposure to Global clients & should be familiar with different Time Zone
- Strong attention to detail
- What can we offer?
- Attractive salary;
- Stable job offers - employment contract;
- Work in a multicultural environment;
- Various trainings (initiating, soft skills);
- Development Opportunities;
- Benefits (Medical Insurance, Transportation Allowance, Mobile Phone Allowance, Life Insurance