Job DescriptionRequirements:- Bachelor's degree in information technology, Computer Science, Business, or a related field. Master's degree is a plus.- 10-15 Years years of hands-on experience in SAP implementation, administration, and support, with expertise in FICO, MM, SD, PP, EPPM modules.-Over 5 years of hands -on experience in integration administration, and support, with expertise in SAP BtC platform and MS Azure integration platform is an asset.- Strong knowledge of SAP Basis administration, security, and performance optimization.- Familiarity with Master Data Management concepts and practices.- Experience with Logical Access Control and user provisioning in SAP environments.- Excellent leadership and people management skills, with a track record of leading diverse teams for at least 7 years.- Strong project management skills, with the ability to oversee multiple projects simultaneously.- Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.- Minimum of 7 years of experience in a COE organization and regional exposure.- Cloud experience, with a demonstrated understanding of cloud integration within SAP environments.- Relevant SAP certifications are a plus.Responsibilities:- L1 Support and Training : Address `How to questions` and provide L1 support, hand holding activities to the users wherever required, conduct training need assessment members and planning and delivery of these trainings.- Incident Management: To manage resolution of the incidents by restoring services (Diagnose and resolve issues/incidents promptly L2-L3) and communicate the solution to the end user. This process manages the day-to-day support interface between end users and Service Providers. If needed escalate tickets to SAP and follow up till reply is received from SAP (L4 in SAP).- Problem Management: To lead to identify the problems in the application and eliminate them by removing the root cause of the problem. Maintain a healthy queue of problems with its related triage and solutions implemented.- Release Management: Manage the Basis Analysts responsible for SAP system administration, release management, maintenance, performance tuning, and upgrades.- Functional Module Leadership (WRICEFS): Provide strategic direction to a team of analysts specializing in SAP functional modules including FICO, MM, SD, PP, EPPM, ensuring efficient module operations, enhancements, and integrations.- Integration Platform Maintenance: Manage the support and maintenance for the integrations in the scope.- Master Data Management (MDM): Lead MDM initiatives, ensuring data quality, consistency, and accuracy across SAP modules and related systems.- Logical Access Control: Oversee logical access management, ensuring compliance with security policies, role-based access control, and user provisioning.- IT Governance: Collaborate with cross-functional teams to establish and enforce IT governance standards, policies, and best practices related to SAP systems.- Organization Setup: Take the lead in setting up the SAP Center of Excellence from scratch, including defining processes, assembling the team, establishing governance frameworks, and aligning with strategic objectives.- Policy and Procedure Development: Develop and implement comprehensive policies and procedures for SAP operations, ensuring adherence to industry best practices and organizational standards.- Key Performance Indicators (KPIs): Define, track, and manage key performance indicators for the SAP CoE and functional modules, ensuring alignment with business goals and continuous improvement.- Team Leadership: Provide guidance, mentorship, and performance management to a diverse team of SAP analysts, fostering a collaborative and results-oriented work environment.- Stakeholder Collaboration: Collaborate with business stakeholders to understand requirements, align SAP strategies with business goals, and deliver effective solutions.- Project Management: Lead SAP projects, ensuring timely delivery, budget adherence, and effective resource allocation to achieve project objectives.- Continuous Improvement: Identify opportunities for process optimization, automation, and enhancement of SAP functionalities to drive efficiency and effectiveness.- Cloud Expertise: Leverage cloud experience to drive cloud integration and optimization initiatives within the SAP landscape.
