FinOps Partner Support
Tabby
- Egypt
- Permanent
- Full-time
- Serve as the finance primary point of contact for merchant inquiries via email, phone, and other communication channels based on the training and guidance of the on-site team.
- Respond promptly and professionally to merchant inquiries, providing accurate information and resolving issues effectively.
- Support the on-site team on the preparation of payouts and other excel related tasks.
- Collaborate with internal teams, including Sales, tech team, and Finance, to ensure seamless communication and resolution of merchant concerns.
- Conduct regular follow-ups with merchants to gather feedback, address concerns, and ensure satisfaction with tabby's services.
- Assist in the development of support documentation, FAQs, and training materials for merchants.
- Identifying ways to improve efficiency of existing processes.
- Assisting in other accounting and reporting requirements
- Performing other duties as required
- 1-3 years of experience in customer service, merchant support, or financial services roles.
- Experience working with CRM systems or support ticketing platforms is preferred.
- Good working knowledge in Microsoft Excel as well as knowledge in ERP Accounting Software.
- Strong communication skills, both written and verbal, with the ability to communicate complex information clearly and effectively (Arabic speaking and writing is mandatory).
- Experience in cross-functional and data driven teams and projects.
- Proven problem-solving abilities and a proactive approach to addressing inquiries and resolving issues.
- A good business partnering mindset.
- The ability to work effectively under pressure.
- Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
- A competitive salary dependent upon experience
- Excellent health benefits
- We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team
- A working environment that gives you autonomy and responsibility from day one
- You should be comfortable with the idea that the quality of your work will influence the shape of your career
- We are passionate about creating an equitable, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be)