Specialist, Buyer Care
Mrsool
- Cairo
- Permanent
- Full-time
What will you do?
- Responsible for delivering excellent customer service and managing the needs of our customers and couriers through our communication channels.
- Professionally handle a high volume of inquiries from couriers and customers.
- Responsible for customer compensation.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Communicate to Team Leaders and (or) Manager.
- Perform office-based administrative duties whenever required.
- Must demonstrate a high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, pricing/invoice queries, etc.
- Create reports as requested by the direct manager.
- Excellent communication and presentation skills.
- Computer skills (Word, Excel, PowerPoint) preferred.
- Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
- Able to work on public holidays and weekends.
- Good English.
- Attention to detail.
- Bachelor's Degree in any related discipline.
- 2-3 years of experience and understanding of delivery & logistics business.
- Experience in customer service roles and in a contact center environment is desirable
- Due to rotational shifts, males only can apply.