Senior Support Engineer - Payments
Mondia
- Cairo
- Permanent
- Full-time
- Support our Payments projects delivery covering International payment service providers, billing aggregators, and digital merchant’s technical integrations and Mobile App stores.
- Responsible for the integration of merchants and mobile operators with Mondia’s internal platforms and services.
- Supporting the operations and maintenance of VAS/Digital Systems/Payments using the latest technologies/tools with the requirement of working on a shift basis outside of normal working hours when needed.
- Responsible for resolution of issues raised for the VAS/Digital platforms by analyzing logs, traces, using different tools e.g. ELK, Wireshark, and any other tools e.g. NewRelic.
- Documentation and knowledge sharing of VAS, billing platforms & related systems, APIs for both internal and external teams for integrations/operations purposes.
- Set and actively monitor platform KPIs to ensure optimum performance and efficient service delivery.
- Supporting different internal/external teams with service configurations/definitions, troubleshooting, automated testing, and migrations as and when required (which may require perform/participating in outage activities other than normal office hours, holidays).
- Perform integration, migration with acceptance and clearance tests, produce relevant test documentation, and reports for operators and merchant integrations.
- Ensure that quality of service is maintained after app/service/platform launch/upgrade.
- Bachelor's degree in Computer Science/IT Engineering
- 3+ years of experience in VAS/IT/Payments Industry within integration/operation/support or service Environment
- Basic knowledge of service providers/operators’ business requirements
- Strong understanding of relational databases and proficiency with SQL
- Experience with Programming languages such as Python, Java/Spring
- Understanding Web Services like SOAP & REST API
- Experience with Data Visualization tools like Tableau & Grafana
- Knowledge of CI/CD pipelines
- Experience in cloud computing services such as Amazon Web Services (AWS)
- Problem solving and analytical thinking skills
- Excellent communication and presentation skills
- Customer Relationship Management skills
- Fluent in English
- NoSQL/Data-Lakes such as Snowflake
- Experience with Asynchronous Messaging Systems (e.g. Kafka)
- Social insurance
- Health insurance for employee and family
- Company bonus
- Flexible work policy (1 WFH / 4 OFFICE)
- An attractive location in a creative and modern office in New Cairo
- Cooperation in a highly motivated, young, international team spread across 3 continents