Training Supervisor

• Manage trainers & oversee the daily workflow.

• Set action plans related to training department complaints.

• Determine the training team stationery needs and follow up with the administration team with fully controlling on the consumption.

• Reviews the performance of trainers and coaches, monitors their results and gives them direction for ongoing performance and result improvement.

• Manage trainers' performance, and responsibilities and report the performance to the direct manager (monthly, quarterly and annual performance).

• Providing the client with the training plans & identifying areas for improvement.

• Provide the training performance & efficiency reports

• Follow up and audit the reports concerning the Training team.

• Identifying training needs and provide recommendations on programs and activities.

• Responsible for trainee's safety through training, company policy compliance, training rules and supervision of the trainees.

• Understanding customer needs and requirements to develop effective quality & Training processes.

• Evaluate the delivered training efficiency (training results, survey, etc…)

• Conduct & manage effective induction programs and coordinate training activities.

• .Create and enhance training manuals, testing and evaluation procedures, multimedia visual aids, and other educational materials and presentations.

• Designing, delivering and administering training programs for Different Criteria.

• Review & Maintain the consistency of the materials.

• Select appropriate training methods or activities

• Perform periodical (Quarter) verification for (Agents, and annually for supporting functions & trainers)

• Creating the refreshment agenda regarding the low-performance agents

• Review the Knowledge updates and remove of obsolete data on a regular basis.

• Determine the needed action for the new hired to enhance their quality.

• Conducting staff training.

• Ensure understanding & compliance with Majorel vision mission and values and follow regulatory Majorel policies & procedures.

• Ensure subordinates comply with the code of conduct and policies.

• Cooperating with the Quality team to handle Quality calibration, the third error and the major updates

• Coordinates with all internal functions within various departments to ensure the completion of training processes.

• Working with Global and regional teams to ensure alignment and continuous cooperation.

• Ensure that all the processes of the Training meet COPC Standards and requirements.

• Evaluate team performance in accordance to COPC standards.

• Maintain a keen understanding of training trends, developments, and best practices.

• Performs miscellaneous job-related duties as assigned. Job Requirements:

• Bachelor's Degree.

• Minimum 1 years managing Teams

• Level of English: Excellent Level.

• Experience in Training preferable

• Outstanding knowledge of learning theories and training methodologies.

• Passion for teaching and public speaking.

• Strong teamwork abilities.

• In-depth knowledge assessment protocol.

• Knowledge of competency assessment.

• Experience with e-learning platforms.

• Strong understanding of business goals and standards for customer service.

• Presentation and Problem analysis skills.

• Listening skills.

• Excellent interpersonal and communication skills.

• Problem solving and coaching skills.

• Delegation Standards and Negotiating Skills.

• Time Management.

• Leadership skills.

Majorel