End User Technical Support Engineer

SSC Egypt

Cairo
Permanent
Full-time

2 months ago
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seeking an experienced and dedicated End User Technical Support Engineer to join our team. As an End User Technical Support Engineer, you will be responsible for providing technical support to end users, troubleshooting hardware and software issues, and ensuring timely resolution of technical problems. You will also be responsible for maintaining accurate documentation, tracking support tickets, and escalating complex issues to the appropriate teams. The ideal candidate is customer-focused, detail-oriented, and has excellent communication skills. If you are passionate about providing exceptional technical support and have a strong background in IT support, we would love to hear from you.Requirements

Essential Qualifications:

Bachelor’s degree in Computer Science or its equivalent.
2+ years of experience in end users’ level 2 support.
Preferred Qualifications:

An ITIL qualification is preferable
Microsoft Certification is a plus (MCSE or MCSA)
Experience in remote support using SCCM
Experience in End-user technologies
Experience in Information Technology Industries, Service Providers & Banking sectors
Skills

Good command of English and Arabic languages
Good Communication and presentation skills
Good Knowledge in End-user technologies
Good Analytical Thinking and problem-solving skills

SSC Egypt