Manager Rider Acquisition & Partnerships

Delivery Hero

  • Maadi, Cairo
  • Temporary
  • Full-time
  • 1 month ago
About the opportunityRole ScopeBuild, maintain & partially own strong relationships with all 3PL partners across the countryBuild a trusting relationship that allows the exchange of information and best practices across citiesEnsure sufficient data is shared to allow for educated directions & improvements in performanceCreate right incentives/penalties for 3rd parties to improve rider performanceEnsure rider safety & wellbeing are top priority for 3rd parties and solid measures and tools are in placeBe the voice of the 3rd party to Talabat: Listen to the challenges and find solutions with the internal teamEnsure 3PL compliance to Talabat rules to increase rider loyalty across all 3rd partiesWhat you need to be successful
  • Bachelor's or Master's degree
Preferably you gained 2+ years of work experience in high-growth startups, tech companies, consulting or IBStrong Excel and data management skillsa doer and a free thinker. You accept and adapt constantly to changeWilling to question the status quo when neededTeam player. We are looking for someone who fits the team and the company cultureMake it happen attitude, where results are ensured to be achieved regardless of all the obstaclesDesign learning courses, training programs, and workshops for riders about internal SOPs and new features/policiesResponsible for onboarding of new riders and reboarding of existing ridersLead the entire rider lifecycle to improve the retention of existing ridersBuild training SOPs and metrics to measure rider performance and complianceConduct Rider Engagement activities and Focused Group discussions with Riders to understand their pain points and work on themDocumenting all training activitiesAssessing the effectiveness of training through surveys/feedbackGroom rider quality (behavior, appearance, professionalism, presentation etc)Setting up a performance improvement plan to improve the performance of low-performing ridersReduce rider complaints originating from customersWho we areAs the region's leading local tech organization, we're proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!talabat is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide

Delivery Hero