IN Skill Center, Sr. Supervisor

• Provide technical support for all Nodes within the group in all areas:, planning, operation using all available resources within Orange Egypt.

• Ensure answering all group inquiries in a timely manner and with required quality.

• Build and maintain network of business partners within OEG and to be able to give the required group technical support in all fields

• Help in troubleshooting critical or unusual issues that are raised during any of the new trials.

• Find out new methods & techniques for improving the network Quality and cost

• Interface with different Ericsson and OEG teams (Engineering, operation, optimization, and rollout) to plan for the features trials.

• Provide technical evaluation for the tested features with a clear recommendation whether to be deployed or not.

• Set default parameters and setup templates for new features activation to be used by other teams.

• Support Orange technical SKC in the areas of Contract management, maintenance contract negotiation, follow-up and SLAs.

• Contribute to the group in the selection of suppliers by supporting Orange technical skill center and Sourcing teams.

• Support Orange technical SKC and MCOs in the areas of Product assurance.

• Ensure timely Acceptance of New Products to Acceptable/Contractual Quality Levels.

• Ensure Effectiveness of Suppliers Processes for Product Creation and Delivery.

• Responsible for Continuous Improvement of Supplier Performance.

• Monitor equipment field Performance.

• Ensure effectiveness of Improvement Actions.

• Minimum 4 years of experience,
• Technical experience in Shell scripting (Unix/Linux) ,SQL,Java
• Experience in charging systems OCS Nodes
• Knowledge in Telecommunication field especially in the field of system testing and troubleshooting.
• Good knowledge of network E2E architecture and performance is preferred.

• Excellent communication skills.
• Customer orientation
• Planning and follow up skills.
• Handle conflicts.
• Very solid analytical skills

Orange